Frequently Asked Questions
If you still need help please check out Process & Pricing or contact us at hello@oliveandyork.com. If there is a question that everyone could benefit from, let us know and we'll add it here!
Basics
Gear is produced on-demand and usually takes 4 to 6 weeks from when you ordered it to when you will get it in-hand.
You can track your order through the production process here.
In-stock items ship next day (see "IN-STOCK" tab).
Sublimation printing is a print method that uses heat and pressure to turn specialized solid dye ink into gas, which then permeates and bonds with polyester fabric.
Sublimation is how professional jerseys are made.
Advantages:
- Unmatched permanent durability.
- Almost unlimited full-color & high detail.
- All over printing seam-to-seam coverage.
- Maximum breathability as jersey's moisture-wicking and cooling properties remain 100% effective.
- Lightweight, smooth & design stretches naturally with the fabric.
1) We offer personalization of name and/or number on individual orders. People love that touch!
2) World-class design.
3) Sublimation, so as to play or look like the pros.
4) No order minimum on jerseys.
On individual orders, you can choose expedited shipping in checkout.
On bulk orders, expedited shipping is already built into the price.
Our main all-around fabric is 145 GSM 100% polyester.
No, we sell:
- Soccer jerseys, shorts, and socks
- Gear for all sports
- Gear for all types of groups - Greek life, podcasts, organizations, supporter groups, schools, you name it!
Commissions
For every jersey sold, the creator or coach will receive $10.
For every scarf sold, the creator or coach will receive $5.
You'll see live sales data of your designs, and monthly automatic payouts, via PayPal or Stripe (bank account).
We welcome designs from 3rd party freelance designers!
You can provide the Adobe Ilustrator file, or our team can help turn your design into a production-ready template.
Every time your jersey is sold, you'll receive $10.
You'll see live sales data of your designs, and monthly automatic payouts, via PayPal or Stripe (bank account).
solos@oliveandyork.com - Email to receive our latest criteria.
Customization
Individual jerseys:
- Name and/or number
New designs:
- Unlimited colors
- 11 collar options
- Fabrics
- Name and/or number
- Shortsleeve, longsleeve
- Logo types (sublimination, embroidery, vinyl, etc.)
If you select nothing = jersey back will be blank
If you enter name = name will be printed in ALL CAPS on the back
If you enter number = that will be printed on the back (and front & back if the design features numbers on both side)
Design process
We need team/sponsor logos in vector format (AI, EPS, SVG).
We can turn your logo in vector format for free.
We offer logo creation service for $100.
No, it's free - get started here.
Get started here
❶ Provide vision: Inspiration, colors, upload logos
❷ First mockup: Within 48 hours
❸ Revisions: Average project has 5 revisions over 1 month
❹ Sign off on designs: Unlimited revisions until you're happy!
❺ Order: Bulk order form with sizes, names, numbers & make payment
❻ Production: 3-5 weeks
❼ Shipping: 1 week
Ordering
Option 1: Your gear will be posted online, so anyone can order at any time.
Option 2: Go to order more jerseys
Option 3: Complete bulk order form
(please include team name / variant / sizes / name / numbers)
Taxes are only charged if you order to Virginia.
We based it on the total count of a product-line, ordered at once.
So, if you order:
- 10 short sleeve field jerseys
- 10 long sleeve field jerseys
- 3 goalkeeper short sleeve jerseys
- 3 goalkeeper long sleeve jerseys
We would count that as 26 jerseys for bulk pricing.
Returns & Exchange
If you are unhappy with your product in any way, you can return it for a full refund within 30 days of delivery.
You can get an exchange within 14 days of receiving your order.
Samples
We have 4 different types of socks, in 15 patterns, 46 different color options. More details here.
You can order a sock sample by reaching out to us.
Yes, you can order that here.
Sizing
We could recommend sizing up if you like a looser fit.
Our jerseys feature a standard athletic fit - similar to a replica jersey from Adidas or Nike:
- Nike? Order your usual size - Olive & York slightly wider.
- Adidas? Order your usual size - Olive & York very similar.
- Puma? This brand runs small. Size down one size as Olive & York is significantly larger.
- Kappa? This brand runs small. Size down one size as Olive & York is longer/larger.
- Joma? This brand runs small and slim. Size down one size as Olive & York is longer/larger.